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I-need-helpp Author

Level 1

4 points

Face ID is not working

I have updated my phone restarted is and tried to reset my Face ID but it keeps saying there’s is an issue with it. What do it do?

iPhone XS

Posted on Aug 13, 2022 7:30 AM

Top-ranking reply

WheelieNick

Level 8

40,485 points

Posted on Aug 13, 2022 7:32 AM

If you receive an alert that FaceID is disabled on your iPhone or iPad Pro

It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working: contact Apple Support to get your device serviced.

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Face ID is not working

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