Unable to create new mailbox on my iPhone.

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Level 1

5 points

Unable to create new mailbox on my iPhone.

On my iPhone I am getting this message: “Unable to Create Mailbox. The mailbox couldn’t be created on the server.”

Strangely however, this is not consistent - I can create a mailbox most of the time, but it seems that there is one specific mailbox name I cannot create. I wanted to call it “Meditation” but the message above consistently appears. If I call it anything else it will create the mailbox. I have even tried creating a mailbox with a different name, which is successful, and then if I try to edit the name to include the word meditation, it won’t let me edit the name. I get the following message: “Unable to Rename Mailbox. The mailbox couldn’t be renamed on the server”. Any ideas?

[Re-Titled by Moderator]

iPhone 7, iOS 14

Posted on Aug 13, 2022 11:47 AM

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Answer 1

K_Wall44

Community Specialist

Aug 14, 2022 2:31 PM in response to Eyebike

Hello Eyebike,

What account are you setting up the mailbox for? Are you entering the quotation marks on the name when setting up the mailbox? If so, does removing them resolve the issue?Does it allow you to setup the mailbox on the email provider's website without receiving an error?

Best regards

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Answer 2

Eyebike Author

Level 1

5 points

Aug 14, 2022 4:33 PM in response to K_Wall44

i simply wanted to have a separate mailbox in my gmail account to store links to some guided meditations in, within my normal mailbox (as in alongside drafts, junk, important etc). I was able to add a mailbox, if I named it anything else, but it seemed that the word meditation was the stumbling block. I have however since been able achieve what I wanted to achieve on my laptop, so the problem is solved, apart from the mystery that my phone would not let me do it, using that specific mailbox name, as it seemed.

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Unable to create new mailbox on my iPhone.

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