Notify when left behind doesn't let you choose the address

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Level 1

9 points

Notify when left behind doesn't let you choose the address

When I try to set a location exception for Notify When Left Behind, the app insists on choosing something nearby instead of the address I'm specifically giving it. It even says "Don't notify at <proper address>?" in the pop up when tapping Done, but it still assigns a nearby address as the location. Why allow us to put in an address if you're just going to choose whatever comes up as my "current location"? I want MY address as the location, not my neighbor's.

Also, why can't I remove the erroneous addresses from the Suggestions?

Posted on Aug 13, 2022 2:02 PM

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Answer 1

genieen16

Community Specialist

Aug 14, 2022 1:11 PM in response to MandyWho

Hey there MandyWho,

It sounds like you may be trying to add a trusted address to the Find My app. Make sure you're following these steps when you are inputting this address: Set separation alerts in case you leave a device behind in Find My on iPhone - Apple Support

Make sure to follow all the steps; especially step 4 under the section labeled 'Set up alerts for your iPhone, iPad, iPod touch, Mac, or AirPods'.

4. If you want to add a Trusted Location, you can choose a suggested location, or tap New Location, select a location on the map, then tap Done.

Kind regards!

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Answer 2

nbotros

Community Specialist

Aug 14, 2022 5:21 PM in response to MandyWho

Hello MandyWho,

We understand your concern with this behavior, and we'd be happy to get you pointed in the right direction to get some help. In this specific situation, we'd recommend reaching out to Apple Support to investigate this issue further. You can reach out to them here: Get Support

Thank you for using Apple Support Communities. Have a nice day.

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Answer 3

MandyWho Author

Level 1

9 points

Aug 14, 2022 2:57 PM in response to genieen16

I did that. The suggested location is wrong, so I enter my address. It changes the pin to my address, and when I tap Done, I get a pop-up that says "Don't notify at <my address>?". I choose "For this Device", and when it goes back to the "Notify When Left Behind" page, it lists the suggested location instead of my address. It also does that when I do a long press to get it to select the right address. It *insists* on tagging an address several doors down as my location no matter what I do.

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Notify when left behind doesn't let you choose the address

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