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remove activation lock

I recently restored my old iphone I cant remember the ID or password


iPhone 6s Plus, iOS 13

Posted on Aug 14, 2022 5:05 PM

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Question marked as Best reply

Posted on Aug 14, 2022 5:23 PM

Check your web browser autofill entries, the Keychain, and other records, or use Apple's iForgot service, or contact their Account Security team, or if you're the unit's original owner, click here and submit an unlock request.


(222901)

2 replies

Aug 14, 2022 5:22 PM in response to Gcapote

See if you can recover the ID/password. An iCloud e-mail address is an Apple ID. Use every email address you can think of.


Apple ID - How to find your Apple  -  


Apple ID - Find  -     


Other ways to find your Apple ID


You can check to see if you're signed in to the App Store, FaceTime, or Messages on your iPhone, iPad, iPod touch, or Mac, or check to see if you're signed in to iTunes for Windows on a PC. You can also go to iCloud.com or appleid.apple.com and see if your Apple ID prefills on the sign-in screen.   


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

remove activation lock

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