Can't erase the disk utility and mac OS recovery isn't working. What are the next steps?

clairegriffith Said:

"Can't erase the disk utility and mac OS recovery isn't working. What are the next steps?"

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Getting Keys to Work:

Use an External Keyboard:

Sometimes changes (i.e. updates) are made to the system and then settings (i.e. for keyboard) become manipulated, technically.  So, reset both the SMC and NVRAM on your Mac (applies to Intel-based Macs only). As for connecting it, you may need this adapter, if the keyboard has not USB-C plug in it USB-C to USB Adapter - Apple

clairegriffith Said:

"Can't erase the disk utility and mac OS recovery isn't working. What are the next steps?"

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Getting into Recovery Mode:

Can you provide a photo of you screen?

Use an External Keyboard:

If you cannot get into Recovery Mode, then try using an external keyboard to hold down the keys.