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Facetime

When I’m on FaceTime my face is shown but when I switch to an app then go back it shows a gray screen and the other person just sees the triangle with “!” On it anything I can do to fix that?? It happens everytime full charge dead charging not charging

iPhone 12 Pro, 15

Posted on Aug 14, 2022 6:55 PM

Reply
1 reply

Aug 15, 2022 1:24 PM in response to Mikedavis128

Hi Mikedavis128,


For help with FaceTime, test the steps below found in the article here: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support


"If you have connection or sound quality issues with FaceTime


If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:

  • Connection alerts or unable to connect
  • Choppy video calls
  • Black screen
  • Dropped calls

Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection."


You can also check and confirm your Wi-Fi connection status using the steps in the article here: Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support


Best.


Facetime

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