Complete your Apple ID

Hi,

I got a quite old iPad from someone else which I would like to use. I made an apple ID and now the tablet asks for "Complete your Apple ID". First I need to agree to terms and Conditions (see photo). When I try to tap next, it does not go to the next page for adding a payment method. Does anyone know how to fix this? I need this to install apps for instance.


[Edited by Moderator]

Posted on Aug 15, 2022 6:48 AM

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4 replies

Aug 15, 2022 7:10 AM in response to Staartmees

I got a quite old iPad from someone else which I would like to use.


Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201351

 

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with own your Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)

 

The All Too Common SAD Reality of Buying a Used iPad/iPhone

The All Too Common SAD Reality of Buying … - Apple Community                                 

 

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 


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Complete your Apple ID

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