Launchpad not working

Every time I open launchpad it stays open for a few seconds then it comes out of the screen. I can not even select the app I want because it closes so fast.

MacBook Pro 13″, macOS 12.5

Posted on Aug 15, 2022 7:04 AM

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Question marked as Top-ranking reply

Posted on Aug 17, 2022 8:14 AM

Niraav,


Got it. Thanks for the update.


Let's keep working on isolating this issue. Creating a test user on your Mac and seeing how Launchpad works in that account can help determine if this is a system wide issue or just one within your user account. To test that out, follow steps to create that new user here: Set up users, guests, and groups on Mac - Apple Support


Add a user
1. On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
If the lock at the bottom left is locked , click it to unlock the preference pane.
2. Click the Add button  below the list of users.
3. Click the New Account pop-up menu, then choose a type of user.

* Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

* Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.

* Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.

For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.

4. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
5. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
6. Click Create User.
7. Depending on the type of user you create, you can also do any of the following:
For an administrator, select “Allow user to administer this computer.”
For an administrator, select “Allow user to reset a password using Apple ID.”
Use Sharing preferences to specify whether the user can share your files and share your screen.


Let us know the results of that test and we'll continue from there.

Take care!

9 replies
Question marked as Top-ranking reply

Aug 17, 2022 8:14 AM in response to Niraav

Niraav,


Got it. Thanks for the update.


Let's keep working on isolating this issue. Creating a test user on your Mac and seeing how Launchpad works in that account can help determine if this is a system wide issue or just one within your user account. To test that out, follow steps to create that new user here: Set up users, guests, and groups on Mac - Apple Support


Add a user
1. On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
If the lock at the bottom left is locked , click it to unlock the preference pane.
2. Click the Add button  below the list of users.
3. Click the New Account pop-up menu, then choose a type of user.

* Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

* Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.

* Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.

For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.

4. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
5. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
6. Click Create User.
7. Depending on the type of user you create, you can also do any of the following:
For an administrator, select “Allow user to administer this computer.”
For an administrator, select “Allow user to reset a password using Apple ID.”
Use Sharing preferences to specify whether the user can share your files and share your screen.


Let us know the results of that test and we'll continue from there.

Take care!

Aug 19, 2022 8:19 AM in response to Niraav

We appreciate you giving that a try, Niraav,


If you're able to use Launchpad in a new user account, you may consider troubleshooting the login items from your main user account as outlined here: Remove login items to resolve startup problems on your Mac



1. On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
2. Click your account name below Current User, then click Login Items at the top of the window.
Make a list of the login items—you’ll need to remember them later.
3. Select all of the login items, then click the Remove button .
4. Choose Apple menu > Restart.
5. If this solves the problem, open Users & Groups preferences again, add the login items one at a time, and restart your Mac after adding each one.
When the problem occurs again, follow the steps above to remove only the last login item you added.



We hope this helps.


Cheers!

Aug 16, 2022 10:21 AM in response to Niraav

Hello Niraav.


Thank you for using Apple Support Communities. Sounds like you're experiencing issues when attempting to use Launchpad. We'd like to help out and recommend some troubleshooting steps you can try. These steps could potentially help with this issue:


1.) Restart your Mac

2.) Test issue in safe mode


Additionally, if you have any pending macOS updates available, it would be a good idea to install them. Keeping your Mac fully updated can help with performance issues. Just in case, this resource can guide you through the update process: Update macOS on Mac - Apple Support


We hope this information is helpful. Cheers.

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Launchpad not working

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