"Itunes could not restore the Iphone because an error occured"

Why is this showing up even though I have a backup saved and also I have turned off Find My But It Still Shows Up

iPhone 11, iOS 15

Posted on Aug 15, 2022 11:25 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2022 1:13 PM

Hi there Duhkneeyahl,


Thank you for posting to Apple Support Communities.


If you're having trouble restoring your iPhone backup, try these steps:

Try again after each step 

1.) Make sure your Mac or PC is up-to-date. If you're using iTunes, make sure that you have the latest version of iTunes.
2.) Connect your device to your computer with a USB cable, and locate your device on your computer. If your device doesn't appear in Finder or iTunes, learn what to do. If you forgot your passcode or your device is disabled, learn what to do
3.) Restart all your devices.
4.) If you use a Mac, skip this step. If you use a Windows PC and iTunes won't respond or your backup never finishes, you might need to update, change, disable, or uninstall your security software.
5.) If you own more than one computer, try to make a backup on your other Mac or PC. Or, use iCloud to back up your device and restore from your iCloud backup.
6.) If you see an alert that says an error occurred, your backup is corrupt or incompatible, or there's not enough disk space, find your error message below to learn what to do next.
7.) Contact Apple Support.

If an alert says that an error occurred
If a message says that your computer can't back up your device because an error occurred, check that you have the latest version of iOS or iPadOS. If you need more help, contact Apple Support.

If you can't back up your iOS or iPadOS device to a computer or restore it from a backup


We trust this helps. Take care.

1 reply
Question marked as Top-ranking reply

Aug 16, 2022 1:13 PM in response to Duhkneeyahl

Hi there Duhkneeyahl,


Thank you for posting to Apple Support Communities.


If you're having trouble restoring your iPhone backup, try these steps:

Try again after each step 

1.) Make sure your Mac or PC is up-to-date. If you're using iTunes, make sure that you have the latest version of iTunes.
2.) Connect your device to your computer with a USB cable, and locate your device on your computer. If your device doesn't appear in Finder or iTunes, learn what to do. If you forgot your passcode or your device is disabled, learn what to do
3.) Restart all your devices.
4.) If you use a Mac, skip this step. If you use a Windows PC and iTunes won't respond or your backup never finishes, you might need to update, change, disable, or uninstall your security software.
5.) If you own more than one computer, try to make a backup on your other Mac or PC. Or, use iCloud to back up your device and restore from your iCloud backup.
6.) If you see an alert that says an error occurred, your backup is corrupt or incompatible, or there's not enough disk space, find your error message below to learn what to do next.
7.) Contact Apple Support.

If an alert says that an error occurred
If a message says that your computer can't back up your device because an error occurred, check that you have the latest version of iOS or iPadOS. If you need more help, contact Apple Support.

If you can't back up your iOS or iPadOS device to a computer or restore it from a backup


We trust this helps. Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"Itunes could not restore the Iphone because an error occured"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.