You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Steps to take when iPhone is stolen

I have had my iPhone 7 plus stolen. I locked it straight away using Find My. Since it was stolen I have had two pings on Find My, both seems to be near phone shops, and I have now received a suspicious-looking email claiming to be from Apple (noreply@email.apple.com) asking for my Apple ID password. After the second ping I used the erase function on Find My, but it has still not been activated since the phone is offline. Are there any more steps I should/could take? Thanks!

Posted on Aug 15, 2022 11:38 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 15, 2022 1:41 PM

Nabi03 wrote:

I have had my iPhone 7 plus stolen. I locked it straight away using Find My. Since it was stolen I have had two pings on Find My, both seems to be near phone shops, and I have now received a suspicious-looking email claiming to be from Apple (noreply@email.apple.com) asking for my Apple ID password. After the second ping I used the erase function on Find My, but it has still not been activated since the phone is offline. Are there any more steps I should/could take? Thanks!

For sure don't reply to that email or give your info out. If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

3 replies
Question marked as Top-ranking reply

Aug 15, 2022 1:41 PM in response to Nabi03

Nabi03 wrote:

I have had my iPhone 7 plus stolen. I locked it straight away using Find My. Since it was stolen I have had two pings on Find My, both seems to be near phone shops, and I have now received a suspicious-looking email claiming to be from Apple (noreply@email.apple.com) asking for my Apple ID password. After the second ping I used the erase function on Find My, but it has still not been activated since the phone is offline. Are there any more steps I should/could take? Thanks!

For sure don't reply to that email or give your info out. If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Steps to take when iPhone is stolen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.