Apple lack of support in Mexico

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sindy2022 Author

Level 1

4 points

Apple lack of support in Mexico

I purchased an Apple Watch 7 in Mexico. It stopped working within the warranty time period. Apple says that there is ZERO support for the Watch in Mexico and the only option is to find someone who is going to the US to take the Watch, take it to an apple store. The apple store will send it in for repair. Then I would need to find someone coming back to Mexico have the same arch sent to them so they could bring it to me. WHAT???? So essentially apple watches have no warranty in Mexico.

Apple Watch Series 7, watchOS 8

Posted on Aug 15, 2022 1:31 PM

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Answer 1

Top-ranking reply

Phil0124

Community+ 2026

Level 10

220,868 points

Aug 15, 2022 1:38 PM in response to sindy2022

not sure who you talked to exactly, but that is entirely wrong. Apple has full support in Mexico though one of their retail stores or through their Authorized Service Providers.

If you are not close to Mexico City to access one of the retail stores, click the following link to find a servicer provider near you: link-> Servicio y reparación del Apple Watch - Soporte técnico de Apple (MX)

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Answer 2

sindy2022 Author

Level 1

4 points

Aug 15, 2022 3:54 PM in response to sindy2022

spoke with 6 agents same response. No warranty service in Mexico! The link you provided shows No stores available and offers no options. I went to a authorized apple dealer here that Apple support set up. He said he did not know why as they have no service for the watch and do not mail them in for warranty claims. So, yeah no service.

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Answer 3

BobHarris

Level 9

57,221 points

Aug 15, 2022 6:51 PM in response to sindy2022

Warranties are country specific. Did you purchase this Apple Watch from Apple in Mexico, or did you purchase it in the U.S. or some other country?

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Apple lack of support in Mexico

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