Is the iPhone I bought through the online marked covered by Apple’s worldwide warranty?

Hello you! let me ask, currently the screen error on 13promax occurs a lot due to updating to iOS 15.6, if the device is still under warranty, can it be returned! I bought a device through the online market , the seller only ships the product and does not have a warranty, but I checked through the system and found that the current device is still under warranty! If my device fails in the future, will I be covered by apple's worldwide warranty! I am quite worried because the seller does not return the warranty contract from apple, this makes me feel disappointed because when my device is at fault, how is the warranty? If I don't provide enough purchase receipts from apple or an authorized apple reseller!thanks


[Edited by Moderator]

Posted on Aug 16, 2022 2:12 AM

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Posted on Aug 16, 2022 3:30 AM

I bought a device through the online market


Which one? There are more than one on the Internet.


In most territories - and you didn't say where you are - warranties require only a sales receipt which you must have received in the transaction.


If you are in doubt always check you coverage at Apple's page Check Your Service and Support Coverage. Enter your serial number of your device (iPhone?) which you can capture at Settings > General > About. See Find the serial number of your Apple product and specifically this page for iPhone.


Apple has more to say on warranty coverage in Correct the purchase date or expiration date for your AppleCare agreementApple Support.

7 replies
Question marked as Top-ranking reply

Aug 16, 2022 3:30 AM in response to Tranhuyhuy

I bought a device through the online market


Which one? There are more than one on the Internet.


In most territories - and you didn't say where you are - warranties require only a sales receipt which you must have received in the transaction.


If you are in doubt always check you coverage at Apple's page Check Your Service and Support Coverage. Enter your serial number of your device (iPhone?) which you can capture at Settings > General > About. See Find the serial number of your Apple product and specifically this page for iPhone.


Apple has more to say on warranty coverage in Correct the purchase date or expiration date for your AppleCare agreementApple Support.

Aug 16, 2022 7:35 AM in response to Tranhuyhuy

Tranhuyhuy wrote:

Thank you! So the warranty is useless for my device, why should apple do that to users?

Because iPhone is not the same in every country. iPhone is manufactured by region sold. Apple's policy is if there is a warranty issue where the phone has to be replaced, it has to be replaced with the exact model purchased. A phone purchased in the United States, is different from a phone purchased in Viet Nam. As such if a phone purchased in the US, requires replacement in another country, that country will not have an exact replacement model. Thus the warranty for iPhone is not now, nor has it ever been international.

Aug 16, 2022 7:55 AM in response to lobsterghost1

As far as I know, where I live, there are service centers authorized by Apple itself! For example, the replacement of damaged components may take a long time, the user can still wait. So why not enjoy the warranty policy, I think that seems to be better for the user! In my case, bought a device with a warranty period, but did not enjoy the warranty from Apple, I am really too damaged. I hope Apple will update the damage warranty policy to benefit users. like me! It's a pity that I bought a device from a stranger, they didn't provide me with the receipt and proof of purchase at the store, so I can't seem to get any help from Apple if my device is damaged during the warranty period! really disadvantaged users like me, as well as some other cases like me

Aug 16, 2022 8:03 AM in response to Tranhuyhuy

Asking why questions can't be answered here. Apple has maintained this warranty on iPhone since the dawn of iPhone. It is always advised to purchase your iPhone in the country you live and will be used in.


Otherwise, we are all users here on this user to user only forum and we have nothing to do with Apple warranties or their enforcement.

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Is the iPhone I bought through the online marked covered by Apple’s worldwide warranty?

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