Remove the balance

Depending on the amount, see -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

1.

If your balance is less than the cost of a single item, contact Apple Support.

2.

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund. 

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address.