Gift Certificate cannot be processed

I purchased a gift certificate

What do you mean with a gift certificate?

Do you mean an Apple Gift Card?

If so, see the following Apple articles:

How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

• You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.
• If you need more help, contact Apple Support.

About Gift Card Scams

About Gift Card Scams - Official Apple Support

Terms and Conditions for Apple Gift Cards and Codes, Apple Account Associated Balance, and Content Codes

Legal - iTunes Gift Cards and Codes - Apple

If you mean something else, let us know.

Oops, sorry to hear that.

See again -> About Gift Card Scams

About Gift Card Scams - Official Apple Support

👉Tips to avoid becoming the victim of a scam

• If you are NOT purchasing an item from Apple — such as from the Apple Store, iTunes Store, App Store, Apple Books, or for an Apple Music subscription or iCloud storage — do NOT make a payment with an Apple Gift Card, App Store & iTunes Gift Card, or Apple Store Gift Card. There's no other instance in which you'll be asked to make a payment with either of these gift cards.
• Do not provide the numbers on the back of the gift card to anyone that you don't know.
• Immediately report potential scams to your local police department as well as the FTC (reportfraud.ftc.gov).

👉More information

• FTC: Scammers Increasingly Demand Payment by Gift Card
• FTC: Scammers push people to pay with iTunes gift cards
• AARP Scam Alert: iTunes Gift Cards the Latest Go-To Tool in Many Gotchas
• IRS: IRS Warns Taxpayers of Summer Surge in Automated Phone Scam Calls; Requests for Fake Tax Payments Using iTunes Gift Cards

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