Camera issue with vibration on a motorbike

Hi there

I have a problem now with my camera , it crackles and shakes after I have used it for a sat nav on my motorbike,

can this be fixed easily , has anyone had the same problem and was it fixed ??

Posted on Aug 17, 2022 11:24 AM

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Question marked as Top-ranking reply

Posted on Aug 18, 2022 4:14 PM

Apple specifically recommends NOT mounting your iPhone to a motorcycle.


Read this --> Exposure to vibrations, like those generated by high-powered motorcycle engines, might impact iPhone cameras - Apple Support


It can cause irreparable harm and won't be covered under warranty.


7 replies

Aug 18, 2022 2:58 PM in response to cliff from brum

Hello Cliff from brum,


Thanks for connecting with Apple Support Communities. We understand that you're having an issue with your camera shaking. To clarify, does this issue only occur when using the Camera app?


We'd like to provide you with a few steps that may help:

1. Remove any cases, accessories or films that place a magnet near the camera or that may be blocking the camera or flash.

2. Test the camera by trying to take a photo.

 3. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.

4. Restart your iPhoneiPad or iPod touch

5. Test the camera again by taking a photo. If your device has a front and a rear camera, check if one or both aren’t working. To switch cameras, tap the rotate button 

More details found here: If the camera or flash on your iPhone, iPad or iPod touch aren't working


If you continue to experience the same behavior, we suggest that you contact Apple Support directly. Depending on your region, you may be able to contact them here: Get Support



Best wishes.


Aug 18, 2022 5:31 PM in response to cliff from brum


Hello Cliff from brum,


Please excuse us, but it sounds like you are talking about two different issues.


1. If only your rear camera is shaking in the iOS Camera app, and can not take clear pictures, and the article provided before did not help, then rear camera will need to be repaired. Depending on the camera model, it may be an "Other" damage repair category and cost.


2. If only your front camera is not working at all in the iOS Camera app, then the display needs to be replaced, which would be a "Cracked screen" repair and cost.


3. If both are occurring, then you for sure need to choose the "Other" repair, and those costs.


4. If the camera works in the iOS camera app, but has issues only in the third-party WhatsApp app, then you need to ask the developer of the app for help: How to contact an app developer - Apple Support


You can check the price and start a repair here: iPhone Service & Repair - Apple Support


Cheers.

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Camera issue with vibration on a motorbike

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