Account recovery

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Account recovery

I lost my phone and got a new one immediately. I didn’t remember my Apple ID password and got locked out. Someone was able to access Apple Pay and other accounts on my old phone for fraudulent charges. My Apple ID was sent to account recovery. Now I’m locked out while someone has my old phone and is able to access my Apple info/pics/etc. I remember the password but I don’t have the credit card to verify my identity. Im getting nowhere with Apple support. Any suggestions? I just want to wipe my old phone clean so whoever has it can no longer access my data while I am locked out of my Apple ID.

iPhone 13 Pro, iOS 15

Posted on Aug 17, 2022 1:40 PM

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Answer 1

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shoeluvr13

Level 6

17,215 points

Aug 17, 2022 7:29 PM in response to AceVentura123

If you don’t remember your Apple ID password and cannot reset it using your trusted phone number or a trusted device you’ll need to start account recovery.

When starting the account recovery steps the credit card is an extra option and not required. Always scroll down for additional options in small blue print if the ones showing don’t apply to/work for you.

Keep in mind Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)

Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow the steps in the text immediately.

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Account recovery

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