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Account recovery.

The lost number was linked to the old account, now i cant recover my account.

iPhone 12

Posted on Aug 17, 2022 2:52 PM

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Question marked as Best reply

Posted on Aug 17, 2022 7:44 PM

While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number.  See manage your trusted phone number at  https://support.apple.com/en-us/HT204915#trusted and How to use account recovery when you can’t reset your Apple ID password - Apple Support 


When going thru the account recovery steps need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Account recovery Some useful tips:


Always scroll down for additional options in small blue print if the  ones showing don’t apply to/work for you.


When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.

2 replies
Question marked as Best reply

Aug 17, 2022 7:44 PM in response to spartak001

While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number.  See manage your trusted phone number at  https://support.apple.com/en-us/HT204915#trusted and How to use account recovery when you can’t reset your Apple ID password - Apple Support 


When going thru the account recovery steps need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Account recovery Some useful tips:


Always scroll down for additional options in small blue print if the  ones showing don’t apply to/work for you.


When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.

Aug 17, 2022 5:22 PM in response to spartak001

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


Apple on Twitter     


Messages chat with Apple  


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support

Account recovery.

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