Beats headphones have one red light and the power light on

I have one red light and the power light on and won’t turn off not nor on and will not reset ?


[Edited by Moderator]

Posted on Aug 18, 2022 11:07 AM

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Question marked as Top-ranking reply

Posted on Aug 19, 2022 2:33 PM

Hi Cynndoll,


Thanks for using the Apple Support Communities.


We’re happy to provide some assistance.


Based on your original post, we recommend the troubleshooting steps via the link below since you are unable to reset your Beats headphones:


Reset your Beats on-ear or over-ear headphones - Apple Support


Please remember that if you have sound, Bluetooth, or charging issues with your earphones, you might want to reset them.


If the original problem persists after trying our suggested troubleshooting steps, provide us with specifics on what you see for more help, and we will continue from there.


We also noticed that you visited an article before posting, Clean and store your Beats earphones or headphones. Let us know if you have any additional questions we can assist with about that particular article. Please do not include any personal information in your reply if you do.


Cheers!

1 reply
Question marked as Top-ranking reply

Aug 19, 2022 2:33 PM in response to Cynndoll

Hi Cynndoll,


Thanks for using the Apple Support Communities.


We’re happy to provide some assistance.


Based on your original post, we recommend the troubleshooting steps via the link below since you are unable to reset your Beats headphones:


Reset your Beats on-ear or over-ear headphones - Apple Support


Please remember that if you have sound, Bluetooth, or charging issues with your earphones, you might want to reset them.


If the original problem persists after trying our suggested troubleshooting steps, provide us with specifics on what you see for more help, and we will continue from there.


We also noticed that you visited an article before posting, Clean and store your Beats earphones or headphones. Let us know if you have any additional questions we can assist with about that particular article. Please do not include any personal information in your reply if you do.


Cheers!

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Beats headphones have one red light and the power light on

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