does applecare+ cover water damage on macbook pro 2020
i dropped my macbook in the bathtub i know stupid.but does applecare+ cover water damage on macbook i’ve had it for year and 2months
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i dropped my macbook in the bathtub i know stupid.but does applecare+ cover water damage on macbook i’ve had it for year and 2months
I read that link a bit differently than you do. I read that AppleCare+ provides for two incidents of accidental damage per year while covered. Dunking one's laptop by accident in the bathtub is accidental, I would presume.
Since we see the wording differently, and neither of us are Apple, my advice to the OP is to ask Apple Directly.
I read that link a bit differently than you do. I read that AppleCare+ provides for two incidents of accidental damage per year while covered. Dunking one's laptop by accident in the bathtub is accidental, I would presume.
Since we see the wording differently, and neither of us are Apple, my advice to the OP is to ask Apple Directly.
If during the Plan Term you submit a valid claim notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (e.g., drops and damages caused by liquid contact from spills) (“ADH”), Apple will, at its discretion and subject to the service fee described below, either (i) repair the defect using new or previously used Apple genuine parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered Device with a replacement product that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements.
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This is not a spill, but rather fully submerged.
Thank you for your valued suggestion, lobsterghost1. 😉
my advice to the OP is to ask Apple Directly.
I agree; Apple appears to be changing the legal terms and now also has separate terms for different purchase dates, I will no longer give a definitive answer and refer anyone to Apple. The "may" below affords Apple the opportunity to either repair/replace or not.
4.1 Hardware Service and ADH Service
Apple may restrict Hardware Service and ADH Service to the country where the Covered Equipment was originally purchased.
babowa wrote:
I get it and I appreciate their way of protecting themselves; however, the ambiguity of the contract language does not result in peace of mind.
There is this part which may be relevant. It's also in the earlier terms that may apply to the OP.
https://www.apple.com/legal/sales-support/applecare/applecareplus/2205/220606_applecareplusmac_us.pdf
https://www.apple.com/legal/sales-support/applecare/applecareplus/0421/042021_applecareplusmacus.pdf
Apple will not provide Hardware Service or ADH Service in the following circumstances:
(d) to repair damage, including excessive physical damage (e.g., products that have been crushed, bent or submerged in liquid), caused by reckless, abusive, willful or intentional conduct, or any use of the Covered Equipment in a manner not normal or intended by Apple;
My understanding is that they've had issues with people intentionally damaging their devices in order to get replacements. I've heard of people doing stunts to show on YouTube where they damaged Apple devices and wanted to see if Apple would replace them under AppleCare+.
Those are two examples (drops and liquid spills) but I can't really imagine that it would be limited to just those two examples of "accidental damage from handling". But if an object was accidentally dropped and damages the keyboard, I'd think that should be covered the same as accidentally dropping one in water. Some people may be reading too much into the examples they gave.
Read ▶︎ Liquid Damage (not covered by warranty).
Yes, provided you purchased the full three years of coverage, and also yes provided you purchased an annual plan and did not cancel it for the second year.
The verbiage:
"at its discretion".
What I interpret is to visit the Genius Bar and see what happens.
It’s a coin toss. 🪙
It's legalese for allowing Apple to opt in or out of the contract.
I get it and I appreciate their way of protecting themselves; however, the ambiguity of the contract language does not result in peace of mind.
does applecare+ cover water damage on macbook pro 2020