Why does it say download paused

Trying to update but it says download paused?

iPhone 6, iOS 12

Posted on Aug 18, 2022 8:18 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 19, 2022 6:23 PM

Hello tea6359,


Thank you for reaching out in Apple Support Communities. We understand that the update to your iPhone paused. We'll be happy to help.


Let's ensure that your iPhone is plugged into a power source and connected to a Wi-Fi network to complete the update. If that doesn't help, you'll want to remove the update and download it again. Here's how:


Remove and download the update again


If you still can't install the latest version of iOS or iPadOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the update in the list of apps.
  3. Tap the update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest update.

If you don't see the update in the list of apps or if the issue happens again, you need to update your device with your computer:



That information is outlined in this helpful article: If your iPhone, iPad, or iPod touch won't update - Apple Support


Following these steps may help. Please keep us posted with the results.


Kind regards.

1 reply
Question marked as Top-ranking reply

Aug 19, 2022 6:23 PM in response to tea6359

Hello tea6359,


Thank you for reaching out in Apple Support Communities. We understand that the update to your iPhone paused. We'll be happy to help.


Let's ensure that your iPhone is plugged into a power source and connected to a Wi-Fi network to complete the update. If that doesn't help, you'll want to remove the update and download it again. Here's how:


Remove and download the update again


If you still can't install the latest version of iOS or iPadOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the update in the list of apps.
  3. Tap the update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest update.

If you don't see the update in the list of apps or if the issue happens again, you need to update your device with your computer:



That information is outlined in this helpful article: If your iPhone, iPad, or iPod touch won't update - Apple Support


Following these steps may help. Please keep us posted with the results.


Kind regards.

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Why does it say download paused

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