Problems logging in at Sainsburys on iPhone

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Level 1

10 points

Problems logging in at Sainsburys on iPhone

I’m trying to use the Sainsburys app on my iPhone to shop. It gives me the blocked access page. This problem continues whether I use the app, safari, Firefox, private modes and even when via VPN on my iPhone.

I’ve tried deleting all cookies in safari, deleting and reinstalling the Sainsburys and Nectar apps but nothing works.

I can access the site on my macbook (but only recently, same was happening before there too).

what do I need to do to get it to work on my phone and make my life simpler again? Is it blocking an IP, sees a legacy temp file? What info is being sent from my phone that is different from my MacBook?

Any advice to enable me to access Sainsburys via my iPhone would be most appreciative.

Kind regards,

Toby

iPhone X, iOS 15

Posted on Aug 20, 2022 2:18 AM

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Answer 1

Dorain1

Community Specialist

Aug 21, 2022 1:56 PM in response to Tobi Wan

Hello Tobi Won,

Thanks for the screenshot, it was really helpful. This appears to be an issue with signing into the app going by the message. With this being a third-party app, one not developed by Apple, you will want to reach out to the contact number showing in the pop up message. Or, contact their support desk.

Help Center | Sainsbury's

Sainsbury will be the ones that can assist you with regaining access to your account.

Have a great day!

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Problems logging in at Sainsburys on iPhone

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