You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hey my face ID still doesn't work after the latest update

What can i do? (Deutsch & Englisch)

iPhone 12

Posted on Aug 20, 2022 9:52 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2022 9:55 AM

Contact Apple support to seek service for your device



If you receive an alert that FaceID is disabled on your iPhone or iPad Pro


It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working:  contact Apple Support to get your device serviced.


1 reply
Question marked as Top-ranking reply

Aug 20, 2022 9:55 AM in response to Ameliaaaa04

Contact Apple support to seek service for your device



If you receive an alert that FaceID is disabled on your iPhone or iPad Pro


It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working:  contact Apple Support to get your device serviced.


hey my face ID still doesn't work after the latest update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.