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User profile for user: incredulous
incredulous Author
User level: Level 1
24 points

Apple wallet data not on new iPhone

I upgraded to an iPhone 13 Pro Max, and the wallet from my old phone did not transfer to it. All the wallet data is still accessible on my Macbook Pro, but I cannot find any way to get them to my phone without manually entering them on the phone. Something seems to be missing here. Wallet is supposed to be attached to Apple ID, but after logging in to Apple ID on my phone, I do not see them.


Can I somehow get the wallet data from the Macbook to the phone? Why are they not synced? What happens if I enter payment methods on the phone?

iPhone 13 Pro Max, iOS 15

Posted on Aug 20, 2022 11:59 AM

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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,943 points

Posted on Aug 20, 2022 4:00 PM

When you open Wallet app and tap the + sign it should give you the option to add the cards you already had. If you set it up as new it should have asked if you wanted to add cards to Wallet.



Issues with Wallet/If you have trouble adding a card to wallet


Device configuration

  1. Start by checking the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  2. Go to settings>general>reset>and reset all settings.
  3. Turn off your device and turn it back on.
  4. Force reboot your device (Force reboot device - Apple Support)
  5. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  6. Make sure you are using the latest iOS/macOS update.
  7. Make sure that your date and time is correct under Settings > General > Date & Time.
  8. Make sure that you are connected to a known-good network and are not connected to a VPN.
  9. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  10. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  11. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  12. A passcode is required to use the Wallet app. 
  13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support


Error messages/messages

  • If you get an error that your card is in the Wallet but does not appear go to icloud.com>sign in>go to account settings>select the device>remove Apple Pay from the device>Sign out of your Apple ID>restart the device>Sign back into Apple ID>set up Apple Pay again
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12-16 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card and have them reset the tokens as well.
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.


Device procedures

  1. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  2. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  3. Apple Pay support can be reached here - Apple Pay Customers


Additional information

  • Add, use, and share boarding passes, tickets, and other passes in Apple Wallet, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.


Related links


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1 reply
Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,943 points

Aug 20, 2022 4:00 PM in response to incredulous

When you open Wallet app and tap the + sign it should give you the option to add the cards you already had. If you set it up as new it should have asked if you wanted to add cards to Wallet.



Issues with Wallet/If you have trouble adding a card to wallet


Device configuration

  1. Start by checking the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  2. Go to settings>general>reset>and reset all settings.
  3. Turn off your device and turn it back on.
  4. Force reboot your device (Force reboot device - Apple Support)
  5. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  6. Make sure you are using the latest iOS/macOS update.
  7. Make sure that your date and time is correct under Settings > General > Date & Time.
  8. Make sure that you are connected to a known-good network and are not connected to a VPN.
  9. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  10. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  11. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  12. A passcode is required to use the Wallet app. 
  13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support


Error messages/messages

  • If you get an error that your card is in the Wallet but does not appear go to icloud.com>sign in>go to account settings>select the device>remove Apple Pay from the device>Sign out of your Apple ID>restart the device>Sign back into Apple ID>set up Apple Pay again
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12-16 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card and have them reset the tokens as well.
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.


Device procedures

  1. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  2. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  3. Apple Pay support can be reached here - Apple Pay Customers


Additional information

  • Add, use, and share boarding passes, tickets, and other passes in Apple Wallet, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.


Related links


Reply

Apple wallet data not on new iPhone

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