You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Camera Says Unknown Part After Latest Update

After the latest update, phone says my camera is an unknown part. My phone was ordered new from att and has never been out of the case since new, let alone ever worked on. Is there a way to make that go away? I don’t want to keep looking at the badge alert.


I’ve tried restarting and it didn’t do anything.

iPhone 12 Pro Max

Posted on Aug 20, 2022 8:58 PM

Reply
1 reply

Aug 22, 2022 11:17 AM in response to TheCyborgSlayer

Hi TheCyborgSlayer,


Regarding your iPhone camera, you can view details for when you may see this alert in the quote below found in the article here: iPhone parts and service history - Apple Support


"You will see an Unknown Part message if the part installation is incomplete or if the part:

 

  • Was replaced with a nongenuine part
  • Was already used or installed in another iPhone
  • Isn't functioning as expected"


As no recent service completed on your device, it's possible the camera hardware isn't working as expected. However, as mentioned in the article "These messages don't affect your ability to use your iPhone, its battery, display, or camera."


To help run a diagnostic and to further assist, reach out to Apple Support directly using the links below.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Best.

Camera Says Unknown Part After Latest Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.