How do I update beats x if they have not been paired with my device and are not pairing because it needs update?

Hey ZaneLubgane,

If you're using an Android, you'd want to download the Beats app for Android from the Google Play Store. Here's the information on how to install the app: Download and install the Beats app for Android.

Once you have the app installed, follow the steps in this article to connect the Beats: Introduce your device to the Beats app for Android.

If you still experience the issue, follow the steps in the section labeled "If the app can't connect to your device".

Hope this helps. Take care.