I need to reinstall Numbers before I can update the app in the App store

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Level 1

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I need to reinstall Numbers before I can update the app in the App store

I recently installed a new hard drive. My iMac is running El Cap, and I don't have Numbers, Pages or Keynote installed on my machine. I used to have these apps, but they weren't installed with the new drive. When I go to the App Store to download Numbers, I can only select 'update' which doesn't install Numbers on my computer. Do I need to install an older version of Numbers before I can update the app in the App store?

iMac 27″, OS X 10.11

Posted on Aug 21, 2022 12:30 PM

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Answer 1

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Badunit

Level 7

30,354 points

Aug 21, 2022 1:43 PM in response to 1celer

In the App store, click on your name and it will bring up a list of all the apps you have downloaded before. Download Numbers, Pages, and Keynote from there.

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Answer 2

Badunit

Level 7

30,354 points

Aug 22, 2022 5:30 PM in response to 1celer

I apparently thinks you have Numbers installed already. "Open" is what you get when that version is already downloaded. "Update" is what you get when there is an update. Are you sure there is no Numbers app hiding on your drive?

When you are in the App store and have clicked on your name and you see Numbers with "Open" next to it, there are three dots to the right of "Open". Click on those dots and one of the options is to delete the app. See if you can do that.

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Answer 3

1celer Author

Level 1

4 points

Aug 22, 2022 10:56 AM in response to Badunit

Thanks Badunit,

there's some other issue going on. I think it has to do with my new hard drive. I can navigate to the window you described, and there is an option to OPEN Numbers, but after clicking OPEN, I get another error message. I'll have to dig further.

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I need to reinstall Numbers before I can update the app in the App store

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