iPhone not recognizing AirTag

iPhone still not recognizing AirTag with new battery and reset procedure

Posted on Aug 21, 2022 12:26 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 22, 2022 1:38 PM

Hi prontoslow,


You started from a good resource. How to reset your AirTag - Apple Support

For help with ensuring the battery was replaced correctly, check out the visuals in the steps below found in the article here: How to replace the battery in your AirTag


"Replace your AirTag battery



  1. Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
  2. Remove the cover and battery.
  3. Insert a new CR2032 lithium 3V coin battery (available at most electronic and drug stores) with the positive side facing up. You'll hear a sound indicating that the battery is connected.
  4. CR2032 batteries with bitterant coatings might not work with AirTag or other battery-powered products, depending on the alignment of the coating in relation to the battery contacts.
  5. Replace the cover, making sure that the three tabs on the cover align with the three slots on the AirTag.
  6. Rotate the cover clockwise until it stops."


If the issue continues, test a normal restart of your iPhone: Restart your iPhone - Apple Support


Reach out to Apple Support directly if you're still unable to pair your AirTag as expected.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Best.

1 reply
Question marked as Top-ranking reply

Aug 22, 2022 1:38 PM in response to prontoslow

Hi prontoslow,


You started from a good resource. How to reset your AirTag - Apple Support

For help with ensuring the battery was replaced correctly, check out the visuals in the steps below found in the article here: How to replace the battery in your AirTag


"Replace your AirTag battery



  1. Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
  2. Remove the cover and battery.
  3. Insert a new CR2032 lithium 3V coin battery (available at most electronic and drug stores) with the positive side facing up. You'll hear a sound indicating that the battery is connected.
  4. CR2032 batteries with bitterant coatings might not work with AirTag or other battery-powered products, depending on the alignment of the coating in relation to the battery contacts.
  5. Replace the cover, making sure that the three tabs on the cover align with the three slots on the AirTag.
  6. Rotate the cover clockwise until it stops."


If the issue continues, test a normal restart of your iPhone: Restart your iPhone - Apple Support


Reach out to Apple Support directly if you're still unable to pair your AirTag as expected.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Best.

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iPhone not recognizing AirTag

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