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I forgot my phone number associated with my iCloud accout

my phone is locked and my password is not working to reset my device. I went to apple to reset it and a unfamiliar number came up and I didn’t recognize it

iPhone 11

Posted on Aug 21, 2022 6:58 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2022 7:10 PM

synthia291 Said:

"I forgot my phone number associated with my iCloud accout: my phone is locked and my password is not working to reset my device. I went to apple to reset it and a unfamiliar number came up and I didn’t recognize it"

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Troubleshooting Unrecognized Credentials:


I. Get the Phone Number Changed:

Contact Apple Support:

Ask the Apple Rep to modify it over the phone. If permitted to do so, then inform to modify the Phone Number associated to your Apple Account, to what it should be. Important: Perform a Trial & Error login session with the Apple Rep prior to ending the phone call.

Apple Support Contact Us Info: 

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


II. Secure your Info:

If concerned for device access, then (A)verify your devices, and (B)secure your account. Open a new eMail addressee d use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


then...


2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.

2 replies
Question marked as Top-ranking reply

Aug 21, 2022 7:10 PM in response to synthia291

synthia291 Said:

"I forgot my phone number associated with my iCloud accout: my phone is locked and my password is not working to reset my device. I went to apple to reset it and a unfamiliar number came up and I didn’t recognize it"

-------


Troubleshooting Unrecognized Credentials:


I. Get the Phone Number Changed:

Contact Apple Support:

Ask the Apple Rep to modify it over the phone. If permitted to do so, then inform to modify the Phone Number associated to your Apple Account, to what it should be. Important: Perform a Trial & Error login session with the Apple Rep prior to ending the phone call.

Apple Support Contact Us Info: 

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


II. Secure your Info:

If concerned for device access, then (A)verify your devices, and (B)secure your account. Open a new eMail addressee d use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


then...


2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.

I forgot my phone number associated with my iCloud accout

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