Frozen apple watch

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Level 1

4 points

Frozen apple watch

Apple Watch is frozen and I already pressed the crown button n on/off button n nothing it’s still frozen n on the screen the apple sign. Any suggestions????

Apple Watch Series 3, watchOS 8

Posted on Aug 21, 2022 8:48 PM

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Answer 1

Ali_E1

Community Specialist

Aug 22, 2022 2:59 PM in response to aleida147

Hi aleida147,

When you force your Apple Watch to restart, you'll want to hold down the side button and the Digital Crown until you see it restart and the Apple logo reappears. Do you see anything happen on the screen when you hold those buttons down?

The "Force Apple Watch to restart" section of this article explains:

Restart Apple Watch - Apple Support

Kind Regards.

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Answer 2

Trish313

Community Specialist

Aug 23, 2022 7:36 AM in response to aleida147

aleida147,

Thanks for trying that step. Since it is not going past the Apple logo, you may want to reach out to Apple Support for service options. Depending on your region, you may be able to reach out to them here: Get Support.

Take Care!

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Answer 3

aleida147 Author

Level 1

4 points

Aug 22, 2022 10:26 PM in response to Ali_E1

I did exactly that and what happens is the watch goes black I release the two buttons n wait the apple reappears but that’s it, nothing else I did it like 4-6 x and nothing .

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Frozen apple watch

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