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Backlight won’t work on my IPad Pro 12.9 5th generation. What should I do?

so the backlight on my iPad Pro won’t work properly. It occasionally will turn on. But only when a small amount of pressure is pushed in the mid of the tablet. I do not wish to do that due to not wanting to ruin the screen or cause any more damage. In the right about of light you can see all the apps and touch screen works. So I’m not sure how to go about it. It’s not even a year old yet.

iPad Pro, iPadOS 15

Posted on Aug 21, 2022 11:51 PM

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Question marked as Top-ranking reply

Posted on Aug 22, 2022 3:19 AM

As described, your iPad screen has a fault - that will require service/repair. The entire screen (cover glass, digitiser, LCD, diffuser and backlight) are a single laminated assembly - and can only be serviced as a complete component part.


You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available repair options:

Genius Bar Reservation and Apple Support Options - Apple


Otherwise, you can use Apple’s mail-in repair service:

iPad Service & Repair - Apple Support

1 reply
Question marked as Top-ranking reply

Aug 22, 2022 3:19 AM in response to kirstin298

As described, your iPad screen has a fault - that will require service/repair. The entire screen (cover glass, digitiser, LCD, diffuser and backlight) are a single laminated assembly - and can only be serviced as a complete component part.


You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available repair options:

Genius Bar Reservation and Apple Support Options - Apple


Otherwise, you can use Apple’s mail-in repair service:

iPad Service & Repair - Apple Support

Backlight won’t work on my IPad Pro 12.9 5th generation. What should I do?

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