Boat Airdopes 141 keep disconnecting

I tested Boat Airdopes 141 with all my other devices (iphone, android, linux, windows) and it worked fine with all. But In my macbook it keep connecting and disconnecting on its own. I tried everything, I replaced the product with a new one but the issue still persist and the Airdopes keep showing weird behavior. I tried the link given to troubleshoot bluetooth by apple but nothing worked.

Posted on Aug 22, 2022 7:32 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2022 9:46 AM

Hi krishna8421,


Do you have trouble connecting any other Bluetooth peripherals to your Mac? That can help isolate whether the the Bluetooth device or your Mac is the source of the issue. If the issue persists with other devices you can start your Mac in safe mode to see if any of the login items are causing the issue.


Start up your Mac with Apple silicon in safe mode
1.) On your Mac, choose Apple menu  > Shut Down.
Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
2.) Press and hold the power button on your Mac until “Loading startup options” appears.
3.) Select a volume.
4.) Press and hold the Shift key, then click Continue in Safe Mode.
The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Start up your Intel-based Mac in safe mode
1.) Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
2.) Log in to your Mac.
3.) You might be asked to log in again.
On either the first or second login window, you should see “Safe Boot” in the menu bar.

You can find more information here: Start up your Mac in safe mode


If that doesn't resolve things, we'd recommend creating a new user account on the Mac. This will help determine whether the issue is occurring across your entire system or if it's a user issue. You can learn how to create an account here:

Add a user
1.) On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
If the lock at the bottom left is locked , click it to unlock the preference pane.
2.) Click the Add button  below the list of users.
3.) Click the New Account pop-up menu, then choose a type of user.
• Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

• Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.

• Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.

For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.

4.) Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
5.) Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
6.) Click Create User.

Set up users, guests, and groups on Mac


If you still can't get things sorted you can reach out for additional support here: Get Support


Take care.

1 reply
Question marked as Top-ranking reply

Aug 23, 2022 9:46 AM in response to krishna8421

Hi krishna8421,


Do you have trouble connecting any other Bluetooth peripherals to your Mac? That can help isolate whether the the Bluetooth device or your Mac is the source of the issue. If the issue persists with other devices you can start your Mac in safe mode to see if any of the login items are causing the issue.


Start up your Mac with Apple silicon in safe mode
1.) On your Mac, choose Apple menu  > Shut Down.
Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
2.) Press and hold the power button on your Mac until “Loading startup options” appears.
3.) Select a volume.
4.) Press and hold the Shift key, then click Continue in Safe Mode.
The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Start up your Intel-based Mac in safe mode
1.) Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
2.) Log in to your Mac.
3.) You might be asked to log in again.
On either the first or second login window, you should see “Safe Boot” in the menu bar.

You can find more information here: Start up your Mac in safe mode


If that doesn't resolve things, we'd recommend creating a new user account on the Mac. This will help determine whether the issue is occurring across your entire system or if it's a user issue. You can learn how to create an account here:

Add a user
1.) On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
If the lock at the bottom left is locked , click it to unlock the preference pane.
2.) Click the Add button  below the list of users.
3.) Click the New Account pop-up menu, then choose a type of user.
• Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

• Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.

• Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.

For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.

4.) Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
5.) Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
6.) Click Create User.

Set up users, guests, and groups on Mac


If you still can't get things sorted you can reach out for additional support here: Get Support


Take care.

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Boat Airdopes 141 keep disconnecting

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