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Logic board issues with M1?

We've now had four 14" MacBook Pros with M1 Max in our company, three of them had logic board failures within one to six months...

i've found a couple of old threads that mention this, but mostly people just defend Apple stating the repair ia free... But around here it takes ten to 14 days to get this fixed, so basically we need to have a spare around to be able to keep working, which is really a shame for devices with a price of 4k...


So, my question is basically:

How many others have the same issue, and is anything known about a generic problem?

Posted on Aug 22, 2022 10:35 AM

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Posted on Aug 22, 2022 12:13 PM

Thanks for your opinion, but that's absolutely off the point and not what I asked.

As I said, we need to and do have a spare, but that's not how it should be. And I'm slightly concerned that three out of four devices failing within 6 months seems to be acceptable for others.

If that's the current quality to be expected from Apple, I doubt we'll keep buying MacBooks.

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Aug 22, 2022 12:13 PM in response to Grant Bennet-Alder

Thanks for your opinion, but that's absolutely off the point and not what I asked.

As I said, we need to and do have a spare, but that's not how it should be. And I'm slightly concerned that three out of four devices failing within 6 months seems to be acceptable for others.

If that's the current quality to be expected from Apple, I doubt we'll keep buying MacBooks.

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Aug 22, 2022 1:04 PM in response to Grant Bennet-Alder

Uhm, yes, that's what a warranty is for, and it's nothing to brag about, but simply the least to be expected.

What I would actually expect is that a company especially the size of Apple delivers a mature product. But I see there's nothing to be gained from this discussion.

Feel free to report the thread and have it closed, or whatever suits your infallible image of Apple.


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Aug 30, 2022 10:19 AM in response to f1r3s4l3

Hi, yes I am pixxed too that 1,3 years old Mac book M1 got suddenly messed. Kernel panics, no go disk tooling, no go reinstall, no go firmware reivive. Too much time wasted as during every step machine just declined getting more and more unstable. Then, after waiting authorized service to return, month passed, they apologized that they have to still wait for the judgement of Apple. They possibly have to send the unit to Apple, this may take another month. Then, suddenly decision came to replace logic board, after the part appears. But cmoon. As no apple care, first fight with consumer rights, no replacement given, then nearly whole unit to send for studies. Clearly there is a serious issue with memory or ssd with or without Monterrey. Hash mismatch appearing at 12.2.1. Totally lost my trust to run business with that quality and speed of action.

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Aug 22, 2022 12:58 PM in response to Grant Bennet-Alder

I'm just interested to find out:

  1. If others have the same issues and hence
  2. If there are any ideas to what might cause these failures, if they can be prevented


But obviously it's undesirable to discuss potentially widespread issues here.


Somehow I also missed the disclaimer that stated I'm buying beta-hardware and have to expect recurring failures despite paying a premium-price.


Sorry, my bad.

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Aug 22, 2022 11:48 AM in response to f1r3s4l3

If your company would be damaged by having to send a computer out for service, then:


Your disaster plan is inadequate.


Everyone knows you need backups of your data, files. but you also need a way to obtain computers (of some description) that can be pressed into service when one or more becomes unusable. That is a disaster, and you need to plan for it.

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Aug 22, 2022 12:34 PM in response to f1r3s4l3

Computers with those chips did not exist a little over a year ago. You bought new technology, and Apple has stepped up and covered the early failures you experienced under warranty.


You are welcome to buy whatever devices you feel meet your needs, for whatever reasons you like.


But you are guest in Apple's house when you post here.

Surveys are not allowed under the terms of use.

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Aug 22, 2022 1:01 PM in response to f1r3s4l3

Apple has stepped up and covered the early failures you experienced under warranty.


Consumer products, their warranties, and their extended warranties work in a predictable way.

 

Warrant-able implies, but does not guarantee, High Quality:

Commercial product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

 

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other commercial product-maker's products working longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

 

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Logic board issues with M1?

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