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i need help creating a child account it wont verify my payment information

when i try to create a child account it is giving me error message " there was an error please try later" when i enter payment details

Posted on Aug 22, 2022 2:48 PM

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Question marked as Top-ranking reply

Posted on Aug 22, 2022 5:26 PM

There have been multiple posts with the same problem. Make sure the credit card you are trying to add to the child’s account is on file with your Apple ID. Someone posted that when they set up the ID using a computer, they were successful. There was another post by someone who had contacted Apple Support and were told it is an IOS software bug. You can try contacting Apple ID Support. 


Family Sharing and Apple ID for your child


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter  


Messages chat with Apple



1 reply
Question marked as Top-ranking reply

Aug 22, 2022 5:26 PM in response to cassie197

There have been multiple posts with the same problem. Make sure the credit card you are trying to add to the child’s account is on file with your Apple ID. Someone posted that when they set up the ID using a computer, they were successful. There was another post by someone who had contacted Apple Support and were told it is an IOS software bug. You can try contacting Apple ID Support. 


Family Sharing and Apple ID for your child


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter  


Messages chat with Apple



i need help creating a child account it wont verify my payment information

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