Can’t delete contacts address

Question

Level 1

1 points

Can’t delete contacts address

I have followed all the recommendations. I’ve added a new address. Then closed the app. The deleted the old address. The closed the app.

Not only does the old deleted address reappear but the new address I added disappears! Seriously Apple - how hard can you make this????

iPhone 12 Pro Max

Posted on Aug 23, 2022 7:31 PM

Reply

Answer 1

Best reply

askbarnabas

Level 10

103,665 points

Aug 23, 2022 8:02 PM in response to cbierwirth

Contacts can sometimes become scattered or multiplied when syncing or when changing devices. To ensure that contacts are always correct, follow these few simple steps. These steps include a Mac but do not include the steps for a PC. These steps include the use of iCloud and do not require purchasing additional storage. Make sure you back up your devices regularly so you have a back up to restore from if needed.

If you are missing contacts because you recently deleted an email account, add it back until you perform these steps.

Step one

(Skip to step two if you do not own an iPhone/iPad)

On iPhone/iPad

Go to settings>mail>accounts>tap any account and turn on contacts (repeat for all accounts).
Go to settings>Apple ID (your name at the top>iCloud>iCloud backup - turn on and select "back up now."
Go back to settings>Apple ID>iCloud>turn contacts off - choose to keep on device. Do not turn it back on yet!
Go to settings>mail>accounts>tap any account except iCloud - turn off contacts (repeat for all accounts).
Go to settings>mail>accounts>tap iCloud - turn on contacts. Stop here on the iPhone until you perform the Mac steps.

Step two

(Skip to step three if you do not own a Mac)

On Mac

Go to system preferences>internet accounts>tap iCloud account - turn on contacts
Go to system preferences>internet accounts> are the contacts turned on for all accounts?
Go to system preferences>iCloud>contacts - uncheck that, and then check it again and it will ask to merge. This should force it to merge all the contacts you have for the Mac.
Go to system preferences>internet accounts>tap any account that is not iCloud - turn off contacts (repeat for all accounts).
Stop there and go to iCloud.com

Step three

On iCloud.com