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User profile for user: virna262
virna262 Author
User level: Level 1
4 points

Tidak bisa update / download aplikasi karena masalah billing

Halo,


Saya mau bertanya, knp saya tdk bs download bahkan update aplikasi di apps store krn yg kluar lsg mengenai billing. Apa ada yg bs bantu? Setau saya, sy tdk pernah transaksi pke cc (mmg gk pnya) atau lainnya. Melainkan terakhir kali yg bermasalah mmg beli coin webtoon via aplikasi dana. Jd sdh melakukan pengisian saldo via dana tp ketika masuk webtoon tdk bs melakukan pembelian melainkan raib gt aja uang senilai 16rb dr dana ktika mlkukan pembelian koin (aneh mmg kasusnya). Smpat sy lapor bolbal tp krn ksibukan dan lain hal sy ikhlaskan gt aja tllu berbelit urusnya. Apa ada cara lain utk melihat dan memperbaiki masalah ini? Terimakasih sebelumnya. Mhn pertolongannya

iPhone 8, iOS 14

Posted on Aug 24, 2022 1:45 AM

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User profile for user: Raicya
Raicya
User level: Level 10
209,013 points

Posted on Aug 24, 2022 3:20 AM

See -> Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

  • Add first the new card, then remove the old one.



See : Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Indonesia

  • DANA
  • Most credit and debit cards
  • Apple ID balance (from adding funds)
  • GoPay


Check your GoPay card.

See -> https://gopay.com.my/faq/


Chat with GoPay:


Get more help -> Contact Apple for support and service -> Indonesia

Call direct -> 0800-1-027753


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User profile for user: Raicya
Raicya
User level: Level 10
209,013 points

Aug 24, 2022 3:20 AM in response to virna262

See -> Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

  • Add first the new card, then remove the old one.



See : Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Indonesia

  • DANA
  • Most credit and debit cards
  • Apple ID balance (from adding funds)
  • GoPay


Check your GoPay card.

See -> https://gopay.com.my/faq/


Chat with GoPay:


Get more help -> Contact Apple for support and service -> Indonesia

Call direct -> 0800-1-027753


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User profile for user: virna262
virna262 Author
User level: Level 1
4 points

Aug 24, 2022 3:10 AM in response to Raicya




Halo Raicya,


Terimakasih untuk informasinya,

sdh pernah coba utk continue dan view apa permasalahannya, mmg disuruh utk login atau tambah payment method dan sdh saya coba lwt gopay/ dana/ debit visa cardnya tp smua failed .. sampai saya bingung kenapa semua tdk bisa…

apa ada tau alternatif lainnya 🙏🏻🙏🏻🙏🏻


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User profile for user: Raicya
Raicya
User level: Level 10
209,013 points

Aug 24, 2022 2:21 AM in response to virna262

The message is clear, tap Continue to view your billing information.


Or see -> If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one. 


See :

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


Add money to your Apple ID balance

Add money to your Apple ID balance - Apple Support (IN)

 

See also the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support


❗️Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support


Get more help -> Contact Apple for support and service -> Indonesia

Call direct -> 0800-1-027753



Low Power Mode is On.

Charge the iPhone & wait until the battery is fully charged (100%).

The Low Power Mode will turned off automatically.



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User profile for user: Raicya
Raicya
User level: Level 10
209,013 points

Aug 25, 2022 2:33 AM in response to virna262

saya menemukan ada pending purchase. Sempat langganan sebulan & lupa untuk men-unsubscribe lagi. Terus bagaimana ya untuk cancel subscription nya?

Check again -> the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support


See -> If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

Sedangkan disitu ditulis kl mau unsubscribe hrs bbrp hari sebelum renewal keluar. Klpn renewal, tp disitu ditulis expired.

This means that you canceled your subscription on time. And there is no more current subscription.

Check again -> go to -> Settings -> tap Your Profiel -> Subscriptions. 

Scroll down to the expired subscriptions -> select the expired subscription.

Then you would see subscriptions that you have already canceled.


saya jg coba add payment method msh blm bisa jg ttp failed

If you're still unable to update your payment method, Contact Apple Support.


Have you -> Contact Apple support and service -> Indonesia for assistance?

Call direct -> 0800-1-027753 



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User profile for user: virna262
virna262 Author
User level: Level 1
4 points

Aug 25, 2022 1:51 AM in response to Raicya

Halo raicya,


terimakasih untuk panduannya,

ternyata saya menemukan ada pending purchase. Sempat langganan sebulan & lupa untuk men-unsubscribe lagi. Terus bagaimana ya untuk cancel subscription nya? Sedangkan disitu ditulis kl mau unsubscribe hrs bbrp hari sebelum renewal keluar. Klpn renewal, tp disitu ditulis expired. Dan saya jg coba add payment method msh blm bisa jg ttp failed 🙏🏻


[Image Edited by Moderator to Remove Serial Number]

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Tidak bisa update / download aplikasi karena masalah billing

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