money sent with apple pay to email but person says they didn't receive it

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Level 1

10 points

money sent with apple pay to email but person says they didn't receive it

I just sent about $480 to an email as directed by someone. They say they did not receive it. I called Apple and they said the money was successfully sent to whoever is associated with that email. Now what? Apple told me to have that person phone in to inform apple of non-receipt. What it that person doesn't? I'm so worried now.

Now what?

(my device is actually imac 2011 but the option for it wasn't listed...if this matters ...don't think so)

iMac Line (2012 and Later)

Posted on Aug 24, 2022 2:00 PM

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Answer 1

askbarnabas

Level 10

104,230 points

Aug 24, 2022 3:53 PM in response to ymm424

Have the person sign out of their Apple ID and back in. They could be scamming you.

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Answer 2

muguy

Level 10

91,652 points

Aug 24, 2022 2:44 PM in response to ymm424

Do you mean that you sent Apple Cash through iMessages on your phone to someone? You can cancel that transaction provided the money has not been accepted by long-pressing on the amount in you messages and selecting the option.

Otherwise, I'm not sure what you used to send cash by email.

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Answer 3

muguy

Level 10

91,652 points

Aug 24, 2022 2:56 PM in response to ymm424

So, not using Apple Cash then? There is no status like that or transaction ID provided.

You'll want to contact the payment provider or simply cancel the transaction (if you can) through the payment provider.

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Answer 4

ymm424 Author

Level 1

10 points

Aug 24, 2022 2:56 PM in response to muguy

Sorry, yes, I did mean that I sent apple cash through messages on my phone to someone. I tried long-pressing on the amount in my messages and the only option I get is to trash the image, save it, etc. I presume that is because the transaction was considered complete?

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