why does my apple music keep saying Failed to fetch

why does my apple music keep saying Failed to fetch

Posted on Aug 24, 2022 4:51 PM

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Question marked as Top-ranking reply

Posted on Aug 25, 2022 1:44 PM

Greetings maddy060,


We can certainly understand wanting to get your Apple Music up and working on your device. It looks like you're using Apple Music on an Android device. Without knowing the exact device type to try to search exact steps, we can offer some basics. If you need instructions on performing any of these steps, you may want to reach out to your carrier or the manufacturer of the device.


  1. If you have not tried already, restart your Android device. Often this simple step will refresh the apps and software on the device to solve numerous problems you may encounter.
  2. Make sure the OS software for the overall device is up-to-date. If not, update the OS software for your Android device. The update process can frequently address unexpected software behavior.
  3. Open the Google Play Store/App Store and make sure all your apps (Apple Music in particular) are up-to-date. If not, update the app(s). This will ensure that older software is not conflicting with a newer version of your OS.
  4. Check to make sure that internet is working in other apps like the browser or any other apps that use Wi-Fi or Cellular data. Also, make note if the issue happens on both Wi-Fi and cellular data, or just one connection type.


If you have tried all those steps and still have an issue, you may want to reach out to the Apple Music Support site directly: Get Support - Apple Music.


We hope this help you isolate the problem and find a solution.


Best wishes!

1 reply
Question marked as Top-ranking reply

Aug 25, 2022 1:44 PM in response to maddy060

Greetings maddy060,


We can certainly understand wanting to get your Apple Music up and working on your device. It looks like you're using Apple Music on an Android device. Without knowing the exact device type to try to search exact steps, we can offer some basics. If you need instructions on performing any of these steps, you may want to reach out to your carrier or the manufacturer of the device.


  1. If you have not tried already, restart your Android device. Often this simple step will refresh the apps and software on the device to solve numerous problems you may encounter.
  2. Make sure the OS software for the overall device is up-to-date. If not, update the OS software for your Android device. The update process can frequently address unexpected software behavior.
  3. Open the Google Play Store/App Store and make sure all your apps (Apple Music in particular) are up-to-date. If not, update the app(s). This will ensure that older software is not conflicting with a newer version of your OS.
  4. Check to make sure that internet is working in other apps like the browser or any other apps that use Wi-Fi or Cellular data. Also, make note if the issue happens on both Wi-Fi and cellular data, or just one connection type.


If you have tried all those steps and still have an issue, you may want to reach out to the Apple Music Support site directly: Get Support - Apple Music.


We hope this help you isolate the problem and find a solution.


Best wishes!

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why does my apple music keep saying Failed to fetch

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