Unable to update iPhone 6s

If updating wirelessly is not working, please update via a pc or Mac instead

Update your iPhone using a Mac with macOS Catalina or higher

On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.

On a Mac with macOS Catalina or later, you will follow the following steps:

1. Open a finder window
2. Connect your device to your Mac via a lighting to usb A or a lightning to usb c cable
3. Select your device in the left sidebar of the finder window
4. click general, then click check for update
5. Click download and update.
6. If asked, enter your iPhone passcode

Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC

On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS

Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.

1. Open iTunes
2. connect your device to the computer with an lightning to usb a or a lightning to usb c cable
3. Click device button in the iTunes toolbar
4. In the summary tab, click check for update
5. Click download and update, follow The on screen instructions
6. If asked, enter your iPhone passcode.

Are you sure you have a 6S and not a 6 or 6 plus? A 6 or 6 plus is only capable of using iOS 12.5.5.

Go to Settings > General > About and look at your model.

What happens when you try?

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.

Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.

You can also check out this article for help -

If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad or iPod touch won't update – Apple Support (UK)