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My crown is not working. Is it possible it needs to be cleaned? If so, how best to do?

My crown is not working. How do I fix it?

Apple Watch Series 5, watchOS 8

Posted on Aug 25, 2022 6:54 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2022 12:12 PM

See the 'Clean and dry the Digital Crown' section in:

https://support.apple.com/en-us/HT204522


It may be a hardware problem in which case your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it:

Genius Bar Reservation and Apple Support Options - Apple


The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support



1 reply
Question marked as Top-ranking reply

Aug 25, 2022 12:12 PM in response to Timetogiddiup

See the 'Clean and dry the Digital Crown' section in:

https://support.apple.com/en-us/HT204522


It may be a hardware problem in which case your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it:

Genius Bar Reservation and Apple Support Options - Apple


The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support



My crown is not working. Is it possible it needs to be cleaned? If so, how best to do?

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