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criss_ Author

Level 1

4 points

activation lock

hey! so yesterday i emailed apple about a phone i bought a couple years ago but wasnt able to unlock it because it has activation lock, a friend told me i can text apple about it and i did but never got a response, can you help?

Posted on Aug 25, 2022 4:04 PM

Top-ranking reply

Katana-San

Level 10

124,115 points

Posted on Aug 25, 2022 4:06 PM

Hello ~ That is the activation lock. If the person/persons that you bought the iPhone from cannot or will not remove it …the iPhone is basically useless to you. If they cannot/will not remove it…return it and get your money back. We cannot help remove it nor can Apple. Take a look here:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Also:

The All Too Common SAD Reality of Buying a Used iPad/iPhone

Did you buy it from Apple and have the receipt? If not see above information.

~Katana-San~

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