I need to make a claim for a lost iPhone. For 2 days I have been stonewalled.

AppleCare plus does not cover lost or stolen devices.

The basic warranty doesn't cover lost or stolen devices.

If you purchased AppleCare plus with Loss and theft coverage you need to file a claim with the insurance company.

Go here:

File an iPhone Theft and Loss Claim - Official Apple Support

The Complete Guide:

▷ Follow these important steps.

▷ Call 1-800-MY-APPLE.

▷ Learn how to file a claim.

▷ Get Support.

▷ Download the Apple Support app.

Sorry? What kind of "claim" are you hoping to make?

Did you purchase AppleCare+ with theft and loss protection?

If not, then there is no "claim" to make with Apple.

Contact your insurance carrier. See if they might cover it.