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How can I delete an organizer off my phone - his Apple ID has changed.

How can I delete an organizer off of my Iphone Pro 13 if that organizer no longer has that current apple ID? His ID has changed and I can't remove or change the organizer? This was done in 2016 and now that the Credit card attached to that account was closed - it will not let me change my payment options because this apple ID does not exist any more?


Posted on Aug 26, 2022 7:07 AM

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Question marked as Top-ranking reply

Posted on Aug 26, 2022 7:20 AM

If you can't sign the account out of the phone, if  you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



3 replies
Question marked as Top-ranking reply

Aug 26, 2022 7:20 AM in response to Gritzyshelpteam

If you can't sign the account out of the phone, if  you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



Aug 26, 2022 7:28 AM in response to Gritzyshelpteam

See the links below.


Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


Apple on Twitter     


Messages chat with Apple  


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      *

How can I delete an organizer off my phone - his Apple ID has changed.

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