You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple constantly charges me with no way to cancel

Long time ago I started an Apple Music trial and forgot to cancel. I don’t have access to that Apple ID account anymore (I know login and password, but have lost my phone number so 2fa won’t work). Recently I got charged by Apple (6.99 eur which matches with Apple Music plan) and have no way to cancel. I have contacted my bank but they offered no help. The only thing I can do is to block internet banking hoping that at some point Apple will cancel the subscription and stop charging.

I have a few questions:

  1. Is there any way to contact Apple support using email (I don’t live in US or other country that has support via phone, Apple support app is not available in my region as well)?
  2. Can I get a refund if I have no access to Apple ID?
  3. How do I stop billing?
  4. Is there a grace period after which billing will stop?

iPhone 13 mini, iOS 15

Posted on Aug 26, 2022 7:20 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2022 7:43 AM

Get live expert assistance by contacting Customer Support by phone or chat:


4 replies

Apple constantly charges me with no way to cancel

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.