Hello there. suddenly "home button" and "touch id" stopped working. After 1-2 days it started working again, but now it stopped again. then i formatted the phone and it worked for a day and then it stopped working again. both touch id and home button are not working. every time i format it both works for 10-15 minutes. then it stops working. I am using ios 15.4.1 is this a known issue?
iPhone 7, iOS 15
ömer25 wrote: "battery capacity %100 and I think it is not original battery.."
ömer ~ If you didn't buy the iPhone from a reputable source, the battery is probably fake – one of the characteristics being its capacity is at 100% permanently. And a fake battery could be the cause of the Touch ID & Home button problems.
About genuine iPhone batteries
(Articles found by searching Apple's Knowledge Base.)
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Yes, about 7 months is all you get from a fake battery. Put the repair provider's details in the link below and if it doesn't result in a big, green ✅, then that provider in January didn't have access to genuine iPhone batteries:
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ömer25 wrote: So it is not a software problem am i right?
It appears that you are right. (Otherwise there would be many more users here with the same problem.)
Then i do not any software update just appointment to repair service.
Correct. But bear in mind that Apple may regard your device as having been tampered with – and refuse to service it.
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No. It’s a hardware fault. make an appointment at the Genius Bar. They will examine it and explain your options.
ömer ~ Does your iPhone 7 still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health
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battery capacity %100 and I think it is not original battery..
So it is not a software problem am i right? Then i do not any software update just appointment to repair service.
and my battery replaced in january. This problem occur like 4-5 days ago
ömer25 wrote:
and my battery replaced in january. This problem occur like 4-5 days ago
Who replaced the battery?
Touch ID and home button not working
