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I want my Face ID back please

I want my Face ID back please apple

iPhone 11, iOS 15

Posted on Aug 27, 2022 8:40 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2022 8:42 AM

If the issue persists (after performing the steps provided in the support article that led you here), contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

4 replies
Question marked as Top-ranking reply

Aug 27, 2022 8:42 AM in response to jermiah64

If the issue persists (after performing the steps provided in the support article that led you here), contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

Aug 27, 2022 8:43 AM in response to jermiah64

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help. As the article says, if the troubleshooting steps don’t resolve the problem you need to contact Apple to arrange for a hardware repair.

Aug 27, 2022 8:45 AM in response to jermiah64

If you receive an alert that FaceID is disabled on your iPhone or iPad Pro


It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working:  contact Apple Support to get your device serviced.

I want my Face ID back please

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