On my Apple TV, when I try to watch a show on Apple plus, it asks me to submit my the verification code sent to my phone. The TV screen is black - and I have no ability to put the six digits in. What do I do?
an older Apple cube
If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.
Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.
an older Apple cube
If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.
Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.
What is your model Apple TV? Identify your Apple TV model - Apple Support
It's a Samsung TV and an older Apple cube. It's always worked - but when prompted to enter my 6 digit verification number the screen is now completely black.
On my Apple TV, when I try to watch a show on Apple and it asks me to submit my the verification code sent to my phone, my screen is black and I have no ability to put the six digits in. What do I do?
