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Sup,I have a iPad Pro. 2nd gen it is cracked but Face ID was working before, now it just says something is wrong with the TrueDepth camera. Is something wrong with my screen because it is cracked where all the sensors are, and if I fix it would it work?
A cracked screen in proximity to the FaceID sensor array will prevent FaceID from working properly, if at all. A broken screen will require replacement by Apple or an Apple Authorised Service Provider:
iPad Service & Repair - Apple Support
You’ll not be able to repair this yourself. Likewise, a third-party repair shop will not be able to replace the screen with the required authentic components or reset the FaceID sensor - both of which will be required to restore normal operation.
A cracked screen in proximity to the FaceID sensor array will prevent FaceID from working properly, if at all. A broken screen will require replacement by Apple or an Apple Authorised Service Provider:
iPad Service & Repair - Apple Support
You’ll not be able to repair this yourself. Likewise, a third-party repair shop will not be able to replace the screen with the required authentic components or reset the FaceID sensor - both of which will be required to restore normal operation.
iPad Pro Face ID not working randomly
