iPhone 8 Plus poor cell signal

Question

Mb2022sc Author

Level 1

20 points

iPhone 8 Plus poor cell signal

For several years we have had poor cell signal with the 8+. We have spoken with advanced support, enhanced logging, waited for bug fixes and the problem persists from at least iOS 14 to 15.6.1. We have even switched from ATT to xfinity (Verizon). It is only the 8 plus’s that have bad reception (6s and SE, SE 2022 are fine). The coverage improves briefly after a power down /reboot. Is it just a poor antenna design in the 8 plus? (We have two both are affected)

iPhone 8 Plus

Posted on Aug 28, 2022 4:40 PM

Reply

Answer 1

Alancito

Level 7

30,186 points

Aug 29, 2022 1:23 AM in response to Mb2022sc

Mb ~ Does your iPhone 8 Plus still have its original battery?

And what's the Maximum Capacity % here?...

Settings > Battery > Battery Health

õ¿õ¬

Reply

Answer 2

SravanKrA

Level 10

432,548 points

Aug 29, 2022 1:17 AM in response to Mb2022sc

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

Reply

Answer 3

Mb2022sc Author

Level 1

20 points

Aug 31, 2022 10:31 PM in response to SravanKrA

Over 24 hours have been spent with Apple in-person and advanced remote support. Both recognize the issue is real but all diagnostics were normal. No sign of damage and this is occurring on two phones. Guidance was it was an issue to be fixed in pending update but that hasn’t occurred. (And update was installed as fresh / new phone - not restored)

Reply

Answer 4

Mb2022sc Author

Level 1

20 points

Aug 31, 2022 10:25 PM in response to Alancito

Hi, battery was replaced by Apple and is 90%

Reply

iPhone 8 Plus poor cell signal

Similar questions