Bought Macbook May 2020 MSOFFICE 365 & outlook installed & activated (not subscription) on macbook air Jun 2020, working great until MacOs reinstall yesterday

My logic board was repaired by apple, after that I used migration assistant to transfer from time machine to my mack book-everything.

However all of my MS office including Outlook transfered perfectly-with one exception-Every app says it needs activation.

I can see every email account and emails-all non useable, need to activate

I found 2 key-chain entries have no idea what to do with them for outlook.

I cant remember if I bought the suite from ebay, amazon, or what and cannot find the documentation.

My outlook has 2 GB of mail that I need access to.

I tried the sign in to your email to see if a licensce was there-no luck

What can I do to fix?

I tried to chat with Microshaft-but all it was a chatbot no real support.


Posted on Aug 28, 2022 6:23 PM

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Posted on Aug 28, 2022 6:38 PM

Microsoft 365 is a subscription service. if you don't have a subscription, you can't use it.

I you purchased a legitimate standalone copy of Microsoft Office, you received an activation key. If you can't find it, you're most likely out of luck. You will either have to subscribe to MS 365, remove 365 and purchase and install Office with a valid license key, or find an alternative office suite.

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Aug 28, 2022 6:38 PM in response to Mymacsabric

Microsoft 365 is a subscription service. if you don't have a subscription, you can't use it.

I you purchased a legitimate standalone copy of Microsoft Office, you received an activation key. If you can't find it, you're most likely out of luck. You will either have to subscribe to MS 365, remove 365 and purchase and install Office with a valid license key, or find an alternative office suite.

Aug 29, 2022 2:52 AM in response to Mymacsabric

If you are not able to find your license key, or don't own one, you need to buy a compatible version of Office. Either a Microsoft 365 subscription or the standalone version.


But before I sprung for it, I'd go to all my favorite web vendors where I might have bough it and search history. For instance, Amazon keeps a full history of your digital purchases with the keys.


My experience with MS chat has been rather good actually. Twice they helped me activate Office 2016. It was painless and took very little time once I proved I owned the software. I had my keys, but, the point is MS was very good at helping.

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Bought Macbook May 2020 MSOFFICE 365 & outlook installed & activated (not subscription) on macbook air Jun 2020, working great until MacOs reinstall yesterday

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