Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need help restoring an old backup

How do I do that

iPhone 13, iOS 15

Posted on Aug 28, 2022 8:48 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 28, 2022 9:04 PM

Iangreen5149 Said:

"I lost all of my photos and memories when I looked at my phone like they were deleted completely even in the trash"

-------


About Deleting Photos:

Sure these were downloaded? If not, then they were deleted directly off of iCloud.


Performing Photo Recovery:


I. Enable Photos and Contacts in iCloud:

On the iPhones, enable Contacts in iCloud.

On the iPhone:

  1. Go to: Settings
  2. Tap: Your Name (Top Item)
  3. Tap: iCloud
  4. Tap: Photos (so that it is green)
  5. Tap: Contacts (so that it is green)


II. Troubleshooting Deleted Photos:

Three Things to Try:

A. Start here: If you're Missing Photos or Videos in the Photos App - Apple Support

B. Check iCloud, Directly:

Go here, and see if they reside in iCloudhttps://www.icloud.com/photos

C. Where Else to Check:

  1. PC
  2. PDA
  3. eMail
  4. Mac Device
  5. Cloud Storage
  6. Android Phone
  7. USB Flash Drive
  8. External Hard drive
  9. Secure Digital Card
  10. Compact Flash Card
5 replies
Question marked as Top-ranking reply

Aug 28, 2022 9:04 PM in response to Iangreen5149

Iangreen5149 Said:

"I lost all of my photos and memories when I looked at my phone like they were deleted completely even in the trash"

-------


About Deleting Photos:

Sure these were downloaded? If not, then they were deleted directly off of iCloud.


Performing Photo Recovery:


I. Enable Photos and Contacts in iCloud:

On the iPhones, enable Contacts in iCloud.

On the iPhone:

  1. Go to: Settings
  2. Tap: Your Name (Top Item)
  3. Tap: iCloud
  4. Tap: Photos (so that it is green)
  5. Tap: Contacts (so that it is green)


II. Troubleshooting Deleted Photos:

Three Things to Try:

A. Start here: If you're Missing Photos or Videos in the Photos App - Apple Support

B. Check iCloud, Directly:

Go here, and see if they reside in iCloudhttps://www.icloud.com/photos

C. Where Else to Check:

  1. PC
  2. PDA
  3. eMail
  4. Mac Device
  5. Cloud Storage
  6. Android Phone
  7. USB Flash Drive
  8. External Hard drive
  9. Secure Digital Card
  10. Compact Flash Card

I need help restoring an old backup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.